Discord and Intercom Integration

Explore Triggers and Actions

Message Deleted (Instant)

Trigger new event for each message deleted

New Command Received (Instant)

Trigger new event for each command posted to one or more channels in a Discord server

New Guild Member (Instant)

Trigger new event for each new member added to a guild

New Message (Instant)

Trigger new event for each message posted to one or more channels in a Discord server

Reaction Added (Instant)

Trigger new event for each reaction added to a message

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Discord and Intercom?

Our Discord and Intercom integration bridges the gap between your community and customer support teams. Instantly sync messages, user data, and support tickets between Discord channels and Intercom inboxes. This integration empowers your support agents to respond faster, track conversations effortlessly, and deliver personalized experiences by leveraging real-time community interactions.

Frequently asked questions

How does the Discord and Intercom integration work?

The integration syncs messages and user information between your Discord server and Intercom inboxes, allowing support agents to monitor and respond to community conversations directly from Intercom.

Can I create Intercom support tickets from Discord messages?

Yes, you can convert Discord messages into Intercom support tickets with a single click, ensuring no customer query goes unanswered.

Is user data from Discord synced to Intercom?

User profiles and relevant metadata from Discord are automatically synced to Intercom, enabling personalized support and better customer insights.

Do I need technical skills to set up the integration?

No technical expertise is required. Our step-by-step setup wizard guides you through connecting your Discord server with Intercom in minutes.

Will this integration help improve response times?

Absolutely. By centralizing community conversations within Intercom, your support team can respond faster and more efficiently, improving overall customer satisfaction.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Discord and Intercom?

Frequently asked questions

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