Discord and Zendesk Integration

Explore Triggers and Actions

Message Deleted (Instant)

Trigger new event for each message deleted

New Command Received (Instant)

Trigger new event for each command posted to one or more channels in a Discord server

New Guild Member (Instant)

Trigger new event for each new member added to a guild

New Message (Instant)

Trigger new event for each message posted to one or more channels in a Discord server

Reaction Added (Instant)

Trigger new event for each reaction added to a message

Update Ticket

Updates a ticket.

Search Tickets

Searches for tickets using Zendesk's search API.

Get Ticket Info

Retrieves information about a specific ticket.

List Tickets

Retrieves a list of tickets.

Delete Ticket

Deletes a ticket.

Create Ticket

Creates a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Discord and Zendesk?

Our Discord and Zendesk integration bridges your customer support channels, allowing you to manage Discord inquiries directly within Zendesk. This integration ensures that your support team can track, respond, and resolve issues raised in Discord without switching platforms, improving response times and customer satisfaction.

Frequently asked questions

How does the Discord and Zendesk integration work?

The integration syncs messages and support requests from your Discord channels directly into Zendesk as tickets. Support agents can then manage, respond, and resolve these tickets within Zendesk, keeping all communication centralized.

Can I customize which Discord channels are connected to Zendesk?

Yes, you can select specific Discord channels to integrate with Zendesk, ensuring only relevant conversations are converted into support tickets.

Will the integration notify my Discord users when their issue is updated in Zendesk?

Absolutely. Users receive real-time updates in Discord when their tickets are updated or resolved in Zendesk, keeping them informed throughout the support process.

Is any coding required to set up the integration?

No coding is necessary. Our integration offers an easy-to-use setup wizard that guides you through connecting your Discord server with Zendesk in just a few clicks.

Does this integration support multiple Discord servers?

Yes, you can connect multiple Discord servers to a single Zendesk account, allowing your support team to manage tickets from various communities seamlessly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Discord and Zendesk?

Frequently asked questions

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