Discord and Zoho Desk Integration

Explore Triggers and Actions

Message Deleted (Instant)

Trigger new event for each message deleted

New Command Received (Instant)

Trigger new event for each command posted to one or more channels in a Discord server

New Guild Member (Instant)

Trigger new event for each new member added to a guild

New Message (Instant)

Trigger new event for each message posted to one or more channels in a Discord server

Reaction Added (Instant)

Trigger new event for each reaction added to a message

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Discord and Zoho Desk?

The Discord and Zoho Desk integration empowers your support team to manage customer queries directly from Discord channels. Instantly convert Discord messages into Zoho Desk tickets, receive real-time notifications, and collaborate effortlessly to resolve issues faster. Enhance your customer support workflow by bridging your community engagement and help desk operations in one unified platform.

Frequently asked questions

What benefits does integrating Discord with Zoho Desk offer?

This integration allows support teams to capture customer issues from Discord chats directly into Zoho Desk as tickets, enabling faster response times and better tracking. It also fosters improved collaboration by bringing community conversations into your help desk workflow.

How do I set up the Discord and Zoho Desk integration?

To set up the integration, authorize Zoho Desk to access your Discord server, configure the channels you want to monitor, and customize ticket creation rules. Detailed setup instructions are available in the integration guide within your Zoho Desk dashboard.

Can I receive real-time notifications from Zoho Desk in Discord?

Yes, you can configure the integration to send real-time notifications about ticket updates, new assignments, and status changes directly to designated Discord channels, keeping your team informed instantly.

Is it possible to create Zoho Desk tickets directly from Discord messages?

Absolutely. Support agents can convert important Discord messages into Zoho Desk tickets with a simple command or button, ensuring no customer query goes unnoticed.

Does this integration support multiple Discord servers and Zoho Desk departments?

Yes, the integration supports multiple Discord servers and allows you to map them to different Zoho Desk departments, providing flexible management for diverse support teams.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Discord and Zoho Desk?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams