Etsy and Freshdesk Integration

Explore Triggers and Actions

New Transaction

Trigger new event when a new transaction is created.

Listing Updated

Trigger new event when a listing is updated.

New Shop Receipt

Trigger new event when a new shop receipt is created.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Etsy and Freshdesk?

Our Etsy and Freshdesk integration empowers your support team by automatically syncing Etsy orders, customer details, and inquiries directly into Freshdesk. Manage all your customer conversations in one place, respond faster, and deliver personalized support that keeps your Etsy buyers happy and coming back.

Frequently asked questions

How does the Etsy and Freshdesk integration work?

The integration automatically imports your Etsy customer messages and order details into Freshdesk as tickets, allowing your support team to manage all communications from a single platform without switching between apps.

Can I view Etsy order details within Freshdesk tickets?

Yes, each Freshdesk ticket created from an Etsy inquiry includes relevant order information such as order ID, items purchased, and customer details to help you provide informed and efficient support.

Is the integration secure and compliant with Etsy’s data policies?

Absolutely. The integration uses secure API connections and adheres to Etsy’s data privacy guidelines to ensure your customer information is protected at all times.

Do I need technical skills to set up the Etsy and Freshdesk integration?

No technical expertise is required. Our step-by-step setup wizard guides you through connecting your Etsy store to Freshdesk quickly and easily.

Can I customize how Etsy tickets are handled in Freshdesk?

Yes, you can configure ticket workflows, assign tickets to specific agents, and set automated responses to tailor the support experience to your team’s needs.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Etsy and Freshdesk?

Frequently asked questions

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