← Back to integrations
Etsy
Twilio

Etsy and Twilio Integration

Seamlessly connect your Etsy shop with Twilio to enhance customer communication and boost sales.

Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Events that start automations (reorder apps to see more triggers)
Actions
(
0
)
Steps your automation takes in response (reorder apps to see more actions)
New Transaction
Trigger new event when a new transaction is created.
Listing Updated
Trigger new event when a listing is updated.
New Shop Receipt
Trigger new event when a new shop receipt is created.
Send Message
Send an SMS text with optional media files
Send SMS Verification
Send an SMS verification to a phone number
List Transcripts
Return a list of transcripts
Phone Number Lookup
Lookup information about a phone number
List Messages
Return a list of messages associated with your account
List Message Media
Return a list of media associated with your message
List Calls
Return a list of calls associated with your account
Get Transcripts
Retrieves full transcripts for the specified transcript SIDs
Get Message
Return details of a message

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

No usecase found. Try searching again.

What can Ayudo do with Etsy and Twilio?

Our Etsy-Twilio integration empowers Etsy sellers to automate and personalize customer interactions through SMS and voice messaging. Instantly notify customers about order confirmations, shipping updates, and promotional offers directly via Twilio’s reliable communication platform. Simplify your workflow, improve customer satisfaction, and grow your business with real-time messaging tailored to your Etsy store.

Connect
Etsy
and
Twilio
to streamline your company's workflows, automate tasks, and boost productivity.
Contact Sales

Frequently asked questions

How does the Etsy and Twilio integration work?

The integration connects your Etsy store with Twilio’s messaging services, allowing you to send automated SMS and voice notifications to your customers based on Etsy order events like purchases, shipping updates, and more.

Can I customize the messages sent to my customers?

Yes, you can fully customize the content and timing of your SMS and voice messages to ensure they align with your brand voice and provide relevant information to your customers.

Is this integration secure and compliant with data privacy regulations?

Absolutely. We prioritize your data security and ensure that all communications comply with industry standards and regulations such as GDPR and TCPA.

Do I need technical skills to set up the Etsy-Twilio integration?

No technical expertise is required. Our user-friendly setup guides and support team will help you connect your Etsy store to Twilio quickly and easily.

What kind of customer support is available for this integration?

We offer dedicated customer support via chat, email, and phone to assist you with any questions or issues related to the Etsy-Twilio integration.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.