Freshdesk and Asana Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Create Project

Create a new project in a workspace or team.

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project.

Create Subtask

Creates a new subtask and adds it to the parent task.

Create Task Comment

Adds a comment to a task.

Create Task

Creates a new task.

Create Task from Template

Creates a new task from a task template.

Delete Task

Deletes a specific and existing task.

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task.

Get Tasks From Task List

Returns the compact list of tasks in a user’s My Tasks list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Asana?

The Freshdesk and Asana integration empowers your team to effortlessly sync support tickets with project tasks. Automatically convert Freshdesk tickets into Asana tasks, assign them to the right team members, and track progress in real-time. This integration eliminates manual data entry, accelerates issue resolution, and enhances cross-team collaboration by bridging your customer support and project management platforms.

Frequently asked questions

How does the Freshdesk and Asana integration work?

The integration allows you to automatically create Asana tasks from Freshdesk tickets. When a ticket is created or updated in Freshdesk, a corresponding task is generated or updated in Asana, ensuring your support and project teams stay aligned.

Can I customize which Freshdesk tickets sync to Asana?

Yes, you can set filters based on ticket properties such as priority, status, or tags to control which tickets are synced to Asana, allowing you to focus on the most critical issues.

Will updates in Asana reflect back in Freshdesk tickets?

Yes, changes made to tasks in Asana, such as status updates or comments, can be configured to sync back to the corresponding Freshdesk tickets, ensuring both teams have up-to-date information.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration setup is straightforward with guided steps in both Freshdesk and Asana, enabling you to connect and configure workflows quickly.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration follows industry-standard security protocols and complies with data privacy regulations to protect your customer and project data.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Asana?

Frequently asked questions

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