Freshdesk and Google Analytics Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Create GA4 Property

Creates a new GA4 property.

Create Key Event

Creates a new key event.

Run Report in GA4

Returns a customized report of your Google Analytics event data. Reports contain statistics derived from data collected by the Google Analytics tracking code.

Run Report

Return report metrics based on a start and end date.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Google Analytics?

Our Freshdesk and Google Analytics integration empowers your support team by combining ticketing data with website analytics. Track customer interactions, measure support impact on user engagement, and optimize your service strategy with data-driven insights—all within a unified dashboard.

Frequently asked questions

What benefits does integrating Freshdesk with Google Analytics provide?

The integration allows you to correlate support tickets with user behavior on your website, helping you identify common issues, improve customer satisfaction, and optimize your support workflows based on real-time analytics.

How do I set up the Freshdesk and Google Analytics integration?

Simply connect your Freshdesk account with your Google Analytics property through our integration settings. Follow the guided steps to authenticate both platforms and configure the data sync preferences.

Can I track which support tickets are linked to specific website sessions?

Yes, the integration enables you to associate Freshdesk tickets with individual user sessions tracked in Google Analytics, providing deeper context for each support interaction.

Is my customer data secure when using this integration?

Absolutely. We adhere to strict data privacy and security standards, ensuring that all information transferred between Freshdesk and Google Analytics is encrypted and handled securely.

Does this integration support real-time data syncing?

While some data syncs occur in near real-time, certain analytics data may update periodically depending on Google Analytics processing times. You can customize sync intervals to best suit your needs.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Google Analytics?

Frequently asked questions

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