Freshdesk and Google Sheets Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Delete Worksheet

Delete a specific worksheet.

Find Row

Find one or more rows by a column and value.

Get Cell

Fetch the contents of a specific cell in a spreadsheet.

Get Spreadsheet by ID

Returns the spreadsheet at the given ID.

Get Values in Range

Get all values or values from a range of cells using A1 notation.

Insert an Anchored Note

Insert a note on a spreadsheet cell.

Insert Comment

Insert a comment into a spreadsheet.

List Worksheets

Get a list of all worksheets in a spreadsheet.

Update Cell

Update a cell in a spreadsheet.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Google Sheets?

Our Freshdesk and Google Sheets integration empowers your support team to automatically export ticket data, customer details, and agent activities into customizable Google Sheets. This enables real-time tracking, advanced data manipulation, and effortless sharing across your organization without manual data entry.

Frequently asked questions

How does the Freshdesk and Google Sheets integration work?

The integration automatically syncs Freshdesk ticket and customer data into Google Sheets based on your configured settings, allowing you to view and analyze support information in real time without manual exports.

Can I customize which Freshdesk data is exported to Google Sheets?

Yes, you can select specific ticket fields, customer information, and time ranges to tailor the data exported to your Google Sheets, ensuring you only track what matters most to your team.

Is the data sync automatic or manual?

The integration supports automatic syncing at scheduled intervals, keeping your Google Sheets up to date with the latest Freshdesk data without any manual effort.

Will changes in Google Sheets update Freshdesk tickets?

No, this integration is designed for one-way data export from Freshdesk to Google Sheets. Changes made in Google Sheets will not affect your Freshdesk tickets.

Is my data secure during the integration process?

Absolutely. The integration uses secure API connections and adheres to industry-standard encryption protocols to ensure your Freshdesk and Google Sheets data remains protected.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Google Sheets?

Frequently asked questions

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