Freshdesk and Jira Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

How it works

Flowchart with two connected boxes: the top box in light teal with a lightning bolt icon and text 'When this happens...', pointing down to a blue box with a clicking cursor icon and text 'Do this'.

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

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Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

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Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Jira?

The Freshdesk-Jira integration bridges the gap between your support and engineering teams by enabling automatic ticket creation, real-time updates, and synchronized communication. This powerful connection ensures that customer issues reported in Freshdesk are efficiently tracked and resolved within Jira, reducing response times and improving collaboration across departments.

Frequently asked questions

How does the Freshdesk-Jira integration improve team collaboration?

By linking Freshdesk tickets with Jira issues, support and development teams can share updates, comments, and status changes in real time, ensuring everyone stays informed and aligned on customer problem resolution.

Can I customize which Freshdesk tickets sync with Jira?

Yes, the integration allows you to set specific triggers and filters so only relevant Freshdesk tickets are automatically created or linked as Jira issues, giving you full control over the synchronization process.

Is the integration secure and compliant with data privacy standards?

Absolutely. The Freshdesk-Jira integration uses secure API connections with encryption to protect your data and complies with industry-standard privacy regulations to keep your customer information safe.

Do updates in Jira reflect back in Freshdesk automatically?

Yes, any status changes, comments, or resolutions made in Jira are automatically synced back to the corresponding Freshdesk ticket, keeping your support agents up to date without manual effort.

How do I set up the Freshdesk-Jira integration?

Setup is simple: install the integration from the Freshdesk Marketplace, authenticate your Jira account, configure your sync preferences, and start linking tickets to issues immediately.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Jira?

Frequently asked questions

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