Freshdesk and LinkedIn Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Delete Post

Removes a post from user's wall.

Get Member Profile

Gets another member's profile, given its person id.

Get Multiple Member Profiles

Gets multiple member profiles at once.

Get Member's Organization Access Control Information

Gets the organization access control information of the current authenticated member.

Gets Organization Access Control

Gets a selected organization's access control information.

Get Organization Administrators

Gets the administrator members of a selected organization.

Get Profile Picture Fields

Gets the authenticated user's profile picture data including display image and metadata.

Retrieves Comments on Comments

Retrieves comments on comments, given the parent comment urn.

Retrieve Comments On Shares

Retrieve comments on shares given the share urn.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Linkedin?

The Freshdesk and LinkedIn integration empowers your support team to access LinkedIn profiles directly within Freshdesk tickets. This connection enables personalized communication, faster issue resolution, and enriched customer insights by leveraging LinkedIn's professional data. Streamline your workflow by managing social interactions and support queries all in one place.

Frequently asked questions

What benefits does the Freshdesk and LinkedIn integration offer?

This integration allows support agents to view LinkedIn profiles within Freshdesk, providing deeper customer insights and enabling more personalized and effective support interactions.

How do I connect my LinkedIn account to Freshdesk?

Simply navigate to the Freshdesk admin panel, select the LinkedIn integration option, and follow the prompts to authorize and link your LinkedIn account securely.

Can I respond to LinkedIn messages directly from Freshdesk?

Yes, the integration enables you to manage and respond to LinkedIn messages and comments within the Freshdesk platform, streamlining your communication channels.

Is customer data from LinkedIn synced automatically with Freshdesk?

Customer profile information from LinkedIn is accessible within Freshdesk tickets, but data syncing respects LinkedIn's privacy policies and user permissions to ensure compliance.

Does this integration support LinkedIn Ads or campaigns?

Currently, the integration focuses on customer support interactions and profile insights rather than LinkedIn Ads or campaign management.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Linkedin?

Frequently asked questions

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