Freshdesk and Notion Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Duplicate Page

Create a new page copied from an existing page block.

List All Users

Returns all users in the workspace.

List File Uploads

Use this action to list file uploads.

Query Database

Query a database with a specified filter.

Retrieve Page Content

Get page content as block objects or markdown. Blocks can be text, lists, media, a page, among others.

Retrieve Database Content

Get all content of a database.

Retrieve Database Schema

Get the property schema of a database in Notion.

Retrieve Page Metadata

Get details of a page.

Retrieve Page Property Item

Get a Property Item object for a selected page and property.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Notion?

Our Freshdesk and Notion integration empowers your support team to effortlessly sync tickets, customer insights, and documentation between Freshdesk’s helpdesk platform and Notion’s flexible workspace. Automate workflows, centralize information, and enhance collaboration to deliver faster, smarter customer service.

Frequently asked questions

What benefits does the Freshdesk and Notion integration provide?

This integration allows you to automatically sync Freshdesk tickets with Notion pages, centralize customer data, and maintain up-to-date knowledge bases, improving team collaboration and response times.

How do I set up the Freshdesk and Notion integration?

Simply connect your Freshdesk and Notion accounts through our integration dashboard, configure your sync preferences, and start automating data flow between the two platforms with just a few clicks.

Can I customize which Freshdesk tickets sync to Notion?

Yes, you can set filters based on ticket status, priority, or tags to control which tickets are synced to your Notion workspace, ensuring relevant information is always organized.

Is my data secure when using this integration?

Absolutely. We use industry-standard encryption and adhere to strict security protocols to protect your data during transfer and storage between Freshdesk and Notion.

Does this integration support real-time syncing?

Yes, the integration supports near real-time syncing, ensuring that updates in Freshdesk or Notion are reflected promptly across both platforms.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Notion?

Frequently asked questions

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