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Freshdesk
Reddit

Freshdesk and Reddit Integration

Seamlessly connect Freshdesk with Reddit to manage community conversations and customer support in one place.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Contact
New event when a contact is created in Freshdesk.
New Ticket
New event when a ticket is created in Freshdesk.
List Comments in a Post
List comments for a specific post.
Search Post
Search posts by title.
List Subreddits by Query
List subreddits based on a search criteria.
Submit a Comment
Submit a new comment or reply to a message.
Submit a Post
Create a post to a subreddit.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Freshdesk and Reddit?

The Freshdesk-Reddit integration empowers your support team to monitor, engage, and respond to Reddit posts and comments directly from Freshdesk. Streamline your customer service by turning Reddit discussions into actionable support tickets, ensuring no customer query goes unanswered. Enhance your brand presence by staying connected with your community on Reddit while maintaining efficient support workflows.

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Frequently asked questions

How does the Freshdesk and Reddit integration work?

This integration syncs Reddit posts and comments mentioning your brand or relevant topics into Freshdesk as support tickets. Your team can then respond, track, and resolve issues without leaving the Freshdesk platform.

Can I customize which Reddit posts are imported into Freshdesk?

Yes, you can set filters based on keywords, subreddits, or user mentions to ensure only relevant Reddit content is imported as tickets in Freshdesk.

Does the integration support real-time updates from Reddit?

The integration supports near real-time syncing, allowing your team to stay up-to-date with new posts and comments as they appear on Reddit.

Is it possible to reply to Reddit comments directly from Freshdesk?

Absolutely. You can respond to Reddit posts and comments directly within Freshdesk, and your replies will be posted back to Reddit seamlessly.

What are the benefits of integrating Freshdesk with Reddit?

Integrating Freshdesk with Reddit centralizes customer interactions, improves response times, enhances community engagement, and helps your support team manage social conversations efficiently.

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