Freshdesk and RingCentral Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Ringcentral?

The Freshdesk and RingCentral integration empowers your support team by combining Freshdesk’s robust ticketing system with RingCentral’s powerful cloud communication platform. Manage calls, messages, and tickets all in one place, enabling faster response times, improved collaboration, and enhanced customer satisfaction. With features like automatic call logging, click-to-dial, and real-time call pop-ups, your agents can effortlessly handle customer interactions without switching between apps.

Frequently asked questions

What are the key benefits of integrating Freshdesk with RingCentral?

The integration streamlines customer support by unifying communication channels and ticket management. It enables automatic call logging, click-to-dial functionality, real-time call pop-ups with customer details, and seamless call recording access within Freshdesk, improving agent productivity and customer experience.

How do I set up the Freshdesk and RingCentral integration?

To set up the integration, log in to your Freshdesk account, navigate to the Admin section, and select the RingCentral integration under Apps. Follow the prompts to authenticate your RingCentral account and configure settings such as call logging preferences and agent permissions.

Can I make and receive calls directly within Freshdesk using RingCentral?

Yes, once integrated, agents can make and receive calls directly from the Freshdesk interface using RingCentral’s VoIP capabilities, enabling efficient call handling without switching platforms.

Does the integration support call recording and logging?

Absolutely. All calls made or received through RingCentral are automatically logged as tickets or ticket updates in Freshdesk. Call recordings are also accessible within the ticket for easy reference and quality assurance.

Is the Freshdesk and RingCentral integration suitable for teams of all sizes?

Yes, the integration is scalable and designed to support businesses ranging from small startups to large enterprises, helping any size team improve communication workflows and customer support efficiency.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Ringcentral?

Frequently asked questions

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