Freshdesk-Shopify OAuth Integration | Secure Customer Support Sync

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Create Smart Collection

Creates a smart collection

Create Product Variant

Create a new product variant

Create Product

Create a new product

Create Page

Create a new page

Create Metaobject

Creates a metaobject

Create Custom Collection

Create a new custom collection

Create Blog

Create a new blog

Create Metafield

Creates a metafield belonging to a resource

Create Article

Create a new blog article

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Shopify (Oauth)?

Our Freshdesk-Shopify OAuth integration enables you to effortlessly sync customer data, orders, and support tickets between your Shopify store and Freshdesk helpdesk. By leveraging OAuth for secure authentication, this integration ensures safe and smooth data exchange, empowering your support team to deliver personalized assistance directly from Freshdesk while keeping your Shopify store information up-to-date in real-time.

Frequently asked questions

What is the Freshdesk-Shopify OAuth integration?

It is a secure connection between Freshdesk and Shopify using OAuth authentication that allows automatic syncing of customer and order data, enabling your support team to manage Shopify-related queries efficiently within Freshdesk.

How do I set up the OAuth integration between Freshdesk and Shopify?

To set up the integration, you need to authorize Freshdesk to access your Shopify store via OAuth. This involves logging into your Shopify account through the Freshdesk app and granting necessary permissions. Once authorized, data synchronization begins automatically.

Is my data secure with this OAuth integration?

Yes, OAuth is an industry-standard protocol for secure authorization. It ensures that your credentials are never shared directly and that access tokens are managed securely, protecting your Shopify and Freshdesk data during integration.

What data is synced between Freshdesk and Shopify?

The integration syncs customer profiles, order details, and support tickets, allowing your support agents to view Shopify order information within Freshdesk tickets and provide faster, more informed assistance.

Can I disconnect the integration if needed?

Absolutely. You can revoke Freshdesk’s access to your Shopify store at any time through your Shopify account settings or within the Freshdesk integration dashboard, stopping all data synchronization immediately.

Freshdesk and Shopify (Oauth) Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Shopify (Oauth)?

Frequently asked questions

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