Freshdesk and Workday Integration

Explore Triggers and Actions

New Contact

New event when a contact is created in Freshdesk.

New Ticket

New event when a ticket is created in Freshdesk.

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshdesk and Workday?

The Freshdesk and Workday integration empowers your teams by synchronizing employee data and support tickets in real-time. This unified platform enables HR and support agents to collaborate effortlessly, ensuring faster issue resolution and improved employee experience. Automate ticket creation based on Workday events, access employee profiles directly within Freshdesk, and maintain consistent data across both systems without manual effort.

Frequently asked questions

What are the key benefits of integrating Freshdesk with Workday?

Integrating Freshdesk with Workday centralizes employee data and support requests, reduces manual data entry, accelerates issue resolution, and enhances communication between HR and support teams.

How does the integration handle employee data synchronization?

The integration automatically syncs employee profiles and updates from Workday to Freshdesk, ensuring support agents have access to the latest employee information when managing tickets.

Can I automate ticket creation based on Workday events?

Yes, the integration allows you to configure triggers that create Freshdesk tickets automatically in response to specific Workday events such as onboarding, role changes, or leave requests.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses encrypted data transfer and adheres to industry-standard security protocols to protect sensitive employee and support data, ensuring compliance with relevant data privacy regulations.

What support options are available for setting up the Freshdesk and Workday integration?

We offer comprehensive documentation, step-by-step setup guides, and dedicated customer support to assist you throughout the integration process and beyond.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshdesk and Workday?

Frequently asked questions

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