Freshservice
Aircall
Freshservice and Aircall Integration
Seamlessly connect Freshservice with Aircall to streamline your customer support and IT service management.
Seamlessly connect Freshservice with Aircall to streamline your customer support and IT service management.
The Freshservice and Aircall integration empowers your support and IT teams by combining powerful ticketing and telephony systems. Automatically log calls, create and update tickets from Aircall calls, and access call recordings and details directly within Freshservice. This integration enhances collaboration, reduces response times, and delivers a unified customer experience across channels.
By syncing call data with Freshservice tickets, the integration eliminates manual data entry, ensures all customer interactions are tracked, and enables faster issue resolution through centralized information.
Yes, the integration allows you to create new tickets or update existing ones in Freshservice directly from Aircall calls, making it easy to capture and manage support requests in real time.
Absolutely. All Aircall call recordings and details are linked to the corresponding Freshservice tickets, allowing your team to review conversations without switching platforms.
Setup is quick and straightforward. You simply authenticate both Freshservice and Aircall accounts, configure your preferences for ticket creation and call logging, and the integration will start syncing data automatically.
Yes, the integration is designed to benefit both IT service management and customer support teams by providing a unified view of customer interactions and streamlining communication workflows.
