Freshservice and Asana Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create Project

Create a new project in a workspace or team.

Add Task To Section

Add a task to a specific, existing section. This will remove the task from other sections of the project.

Create Subtask

Creates a new subtask and adds it to the parent task.

Create Task Comment

Adds a comment to a task.

Create Task

Creates a new task.

Create Task from Template

Creates a new task from a task template.

Delete Task

Deletes a specific and existing task.

Find Task by ID

Searches for a task by id. Returns the complete task record for a single task.

Get Tasks From Task List

Returns the compact list of tasks in a user’s My Tasks list.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Asana?

The Freshservice and Asana integration empowers teams to synchronize IT service tickets with project tasks effortlessly. By linking Freshservice’s powerful ITSM capabilities with Asana’s robust project management tools, organizations can enhance visibility, improve communication, and accelerate issue resolution. Automatically create, update, and track Asana tasks from Freshservice tickets to ensure nothing falls through the cracks and all stakeholders stay aligned.

Frequently asked questions

What are the key benefits of integrating Freshservice with Asana?

This integration helps teams bridge the gap between IT service management and project execution by enabling automatic task creation, real-time updates, and seamless collaboration across both platforms, resulting in faster issue resolution and improved productivity.

How does the integration handle ticket and task synchronization?

When a ticket is created or updated in Freshservice, a corresponding task is automatically created or updated in Asana, ensuring both systems reflect the latest status and details without manual intervention.

Can I customize which Freshservice tickets sync with Asana tasks?

Yes, the integration allows you to set filters and rules so only specific tickets—based on criteria like priority, category, or status—are synchronized with Asana tasks, giving you full control over the workflow.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure API connections with encryption and adheres to industry-standard data privacy and security protocols to protect your information at all times.

How do I set up the Freshservice and Asana integration?

You can set up the integration directly from the Freshservice marketplace or Asana’s app directory by following the step-by-step configuration guide, which includes authenticating both accounts and customizing sync preferences.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Asana?

Frequently asked questions

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