Freshservice + Etsy Integration | Streamline Support & Order Management

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create Draft Listing Product

Creates a physical draft listing product in a shop on the Etsy channel.

Get Listing Inventory

Retrieves the inventory record for a listing by listing ID.

Delete Listing

Open API V3 endpoint to delete a ShopListing. A ShopListing can be deleted only if the state is one of the following: `SOLD_OUT`, `DRAFT`, `EXPIRED`, `INACTIVE`, `ACTIVE` and `is_available` or `ACTIVE` and has seller flags: `SUPRESSED` (frozen), `VACATION`, `CUSTOM_SHOPS` (pattern), `SELL_ON_FACEBOOK`.

Update Listing Property

Updates or populates the properties list defining product offerings for a listing. Each offering requires both a `value` and a `value_id` that are valid for a `scale_id` assigned to the listing or that you assign to the listing with this request.

Get Listing

Retrieves a listing record by listing ID.

Update Listing Inventory

Updates the inventory for a listing identified by a listing ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Etsy?

The Freshservice and Etsy integration empowers your support team to effortlessly manage Etsy orders, customer inquiries, and service requests directly within Freshservice. Automate ticket creation from Etsy orders, track order statuses, and respond to customer messages without switching platforms, enhancing efficiency and improving customer satisfaction.

Frequently asked questions

What benefits does the Freshservice and Etsy integration offer?

This integration centralizes your Etsy order and customer support data within Freshservice, enabling faster response times, automated ticket creation, and improved visibility into customer interactions and order statuses.

How does the integration handle Etsy order tickets in Freshservice?

When a new order or customer inquiry is received on Etsy, the integration automatically creates a corresponding ticket in Freshservice, allowing your support team to track and manage requests efficiently.

Can I update Etsy order statuses from Freshservice?

Yes, the integration allows you to update and monitor Etsy order statuses directly from Freshservice, ensuring your support team has real-time information to assist customers effectively.

Is customer communication from Etsy synchronized with Freshservice tickets?

Absolutely. All customer messages and updates from Etsy are synchronized with Freshservice tickets, providing a unified communication thread for your support agents.

What are the setup requirements for integrating Freshservice with Etsy?

You need active accounts on both Freshservice and Etsy, along with appropriate API access permissions. The integration setup is straightforward and guided through the Freshservice marketplace or integration settings.

Freshservice and Etsy Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Etsy?

Frequently asked questions

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