Freshservice and Freshdesk Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create Note

Create a note for a specific ticket in Freshdesk

Set Ticket Status

Set a Freshdesk ticket's status to a specific value

Update Ticket

Update an existing ticket with new information

Create Contact

Create a new contact in Freshdesk

List All Tickets

Retrieve a list of all tickets from Freshdesk

Get Ticket Details

Retrieve details of a specific ticket

Create Ticket

Create a new ticket in Freshdesk

Assign Ticket to Group

Assign a Freshdesk ticket to a specific group

Assign Ticket to Agent

Assign a Freshdesk ticket to a specific agent

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Freshdesk?

The Freshservice and Freshdesk integration empowers your teams to collaborate effortlessly by syncing tickets, automating workflows, and sharing critical information across platforms. This unified approach reduces resolution times, enhances communication between IT and support teams, and delivers a superior experience to your end users and customers.

Frequently asked questions

What are the key benefits of integrating Freshservice with Freshdesk?

Integrating Freshservice with Freshdesk enables seamless ticket synchronization, improved collaboration between IT and customer support teams, faster issue resolution, and consolidated visibility into service and support requests.

How does ticket synchronization work between Freshservice and Freshdesk?

When a ticket is created or updated in one platform, the integration automatically syncs the changes to the corresponding ticket in the other platform, ensuring both teams have real-time access to the latest information.

Can I customize which ticket fields are synced between Freshservice and Freshdesk?

Yes, the integration allows you to configure which ticket fields, such as status, priority, comments, and attachments, are synchronized to fit your team's specific workflow requirements.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure API connections with encryption to protect your data and complies with industry-standard data privacy and security protocols.

How do I set up the Freshservice and Freshdesk integration?

You can set up the integration directly from the Freshservice or Freshdesk admin console by following the step-by-step configuration guide, which includes authentication, mapping ticket fields, and enabling synchronization.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Freshdesk?

Frequently asked questions

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