Freshservice and Gmail Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Update Signature for Primary Email Address

Update the signature for the primary email address

Update Signature for Email in Organization

Update the signature for a specific email address in an organization

Send Email

Send an email from your Google Workspace email account

Remove Label from Email

Remove label(s) from an email message

List Labels

List all the existing labels in the connected account

Download Attachment

Download an attachment by attachmentId to the /tmp directory

Find Email

Find an email using Google's Search Engine

Archive Email

Archive an email message

Create Label

Create a new label in the connected account

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Gmail?

The Freshservice and Gmail integration empowers your IT team to manage support tickets directly from their Gmail inbox. Automatically convert emails into Freshservice tickets, track conversations, and update ticket statuses without switching platforms. This integration ensures faster response times, improved collaboration, and a unified workflow between your email and IT service management system.

Frequently asked questions

How does the Freshservice and Gmail integration work?

The integration automatically converts incoming Gmail emails into Freshservice tickets. Support agents can view, respond, and update tickets directly from Gmail, ensuring seamless communication and efficient ticket management.

Can I attach Gmail email threads to existing Freshservice tickets?

Yes, you can link Gmail email conversations to existing Freshservice tickets, allowing you to maintain context and keep all related communication in one place.

Is it possible to customize ticket creation rules from Gmail emails?

Absolutely. You can set up filters and rules to control how emails are converted into tickets, including assigning priority, categorizing tickets, and routing them to specific teams.

Does the integration support syncing ticket status updates between Freshservice and Gmail?

Yes, any updates made to tickets in Freshservice are reflected in Gmail notifications, keeping your support team informed in real-time without switching platforms.

What are the security measures for the Freshservice and Gmail integration?

The integration uses secure OAuth authentication and adheres to industry-standard encryption protocols to ensure your data remains safe and confidential throughout the syncing process.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Gmail?

Frequently asked questions

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