Freshservice and Google Analytics Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create GA4 Property

Creates a new GA4 property.

Create Key Event

Creates a new key event.

Run Report in GA4

Returns a customized report of your Google Analytics event data. Reports contain statistics derived from data collected by the Google Analytics tracking code.

Run Report

Return report metrics based on a start and end date.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Google Analytics?

The Freshservice and Google Analytics integration empowers your IT team to track, analyze, and optimize service desk operations by combining ticketing data with powerful web analytics. Monitor user behavior, identify trends, and measure the impact of your IT services to enhance efficiency and user satisfaction.

Frequently asked questions

What benefits does integrating Freshservice with Google Analytics provide?

This integration allows you to visualize Freshservice ticket data alongside user engagement metrics, helping you identify bottlenecks, improve service delivery, and make data-driven decisions to enhance overall IT support performance.

How do I set up the Freshservice and Google Analytics integration?

Simply connect your Freshservice account with Google Analytics through the integration settings. Authenticate both platforms, configure the data points you want to track, and start monitoring your service desk metrics within Google Analytics dashboards.

Can I track specific ticket types or categories in Google Analytics?

Yes, the integration supports tracking of various ticket attributes such as type, priority, status, and category, enabling you to analyze detailed performance metrics tailored to your IT service workflows.

Is my data secure when using this integration?

Absolutely. The integration follows strict security protocols to ensure that your Freshservice and Google Analytics data remain protected and compliant with industry standards.

Do I need technical expertise to use this integration?

No technical expertise is required. The integration is designed for ease of use with a straightforward setup process and intuitive dashboards that provide actionable insights without complex configurations.

Freshservice and Google Analytics Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Google Analytics?

Frequently asked questions

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