Freshservice
Google Contacts

Freshservice and Google Contacts Integration

Seamlessly sync your Google Contacts with Freshservice to streamline your IT service management and keep your contact data always up-to-date.

Explore Triggers and Actions

New Solution Article
Trigger new event for each created solution article.
New Ticket
Trigger new event for each created ticket.
Ticket Updated
Trigger new event for each updated ticket.
Solution Article Updated
Trigger new event for each updated solution article.
Create Contact
Creates a contact.
Delete Contact
Deletes a contact.
Get Contact
Get information about a contact.
Update Contact
Updates a contact.
List Contacts
Lists all contacts of the authenticated user.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Freshservice and Google Contacts?

The Freshservice and Google Contacts integration enables automatic synchronization of your contact information between the two platforms. This integration ensures that your IT support team has access to the latest contact details directly within Freshservice, improving communication efficiency and reducing manual data entry errors. Whether you're managing end-user requests or vendor communications, this integration keeps your contact database consistent and reliable.

Connect
Freshservice
and
Google Contacts
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Freshservice and Google Contacts integration work?

The integration syncs contact information between Google Contacts and Freshservice in real-time or at scheduled intervals, ensuring that any updates made in Google Contacts are reflected in Freshservice automatically.

Can I choose which Google Contacts groups to sync with Freshservice?

Yes, you can select specific contact groups in Google Contacts to sync with Freshservice, allowing you to control which contacts are imported and maintained within your IT service management system.

Is the contact sync one-way or two-way?

The integration supports two-way synchronization, meaning changes made in either Freshservice or Google Contacts will be updated in the other platform to keep data consistent.

Will this integration help reduce manual data entry?

Absolutely. By automating the synchronization of contact data, the integration eliminates the need for manual updates, reducing errors and saving valuable time for your IT team.

How secure is the data shared between Freshservice and Google Contacts?

Data exchanged between Freshservice and Google Contacts is protected using industry-standard encryption and authentication protocols to ensure your contact information remains secure and confidential.

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