Freshservice and Google Sheets Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Update Multiple Rows

Update multiple rows in a spreadsheet defined by a range.

Update Row

Update a row in a spreadsheet.

Upsert Row

Upsert a row of data in a Google Sheet.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Google Sheets?

Our Freshservice and Google Sheets integration empowers your IT and support teams to automatically export, update, and analyze Freshservice tickets, assets, and workflows directly within Google Sheets. Eliminate manual data entry, streamline reporting, and make data-driven decisions faster with dynamic spreadsheet updates that reflect your Freshservice environment in real time.

Frequently asked questions

What data from Freshservice can I sync to Google Sheets?

You can sync a variety of Freshservice data including tickets, service requests, assets, users, and custom fields. This allows you to create comprehensive reports and dashboards tailored to your needs.

How often does the integration update data in Google Sheets?

The integration supports customizable sync intervals, allowing you to update your Google Sheets data as frequently as every 15 minutes or on a schedule that best fits your workflow.

Do I need technical skills to set up the Freshservice and Google Sheets integration?

No technical expertise is required. Our user-friendly setup wizard guides you through connecting your Freshservice account to Google Sheets in just a few clicks.

Can I automate reports and share them with my team?

Yes! Once your data is synced to Google Sheets, you can create automated reports, charts, and dashboards that update in real time and share them easily with your team or stakeholders.

Is my data secure during the integration process?

Absolutely. We use secure OAuth authentication and encrypted data transfer protocols to ensure your Freshservice data remains safe and confidential throughout the integration.

Freshservice and Google Sheets Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Google Sheets?

Frequently asked questions

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