Freshservice and Intercom Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Intercom?

The Freshservice and Intercom integration empowers your support and IT teams to work in harmony by syncing conversations and tickets across platforms. Automatically convert Intercom chats into Freshservice tickets, ensuring no customer query goes unanswered. Enhance collaboration, reduce response times, and deliver exceptional service experiences with unified workflows and real-time updates.

Frequently asked questions

What does the Freshservice and Intercom integration do?

This integration connects your Intercom messaging platform with Freshservice’s IT service management system, allowing you to convert Intercom conversations into Freshservice tickets automatically and keep both systems in sync.

How does this integration improve customer support?

By syncing Intercom chats with Freshservice tickets, support agents can manage customer issues more efficiently, track progress within a centralized system, and collaborate seamlessly across teams to resolve queries faster.

Is it easy to set up the integration?

Yes, the integration can be set up quickly through both platforms with minimal technical knowledge, using straightforward configuration steps and authentication processes.

Can I customize which Intercom conversations become Freshservice tickets?

Absolutely. You can configure rules and filters to determine which Intercom conversations should be converted into Freshservice tickets based on criteria like conversation tags, user attributes, or message content.

Does the integration support real-time updates between Freshservice and Intercom?

Yes, the integration ensures real-time synchronization, so any updates or responses in Freshservice tickets or Intercom conversations are reflected promptly in both platforms.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Intercom?

Frequently asked questions

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