Freshservice and Jira Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Jira?

The Freshservice-Jira integration bridges the gap between your IT support and development teams by enabling automatic synchronization of tickets and issues. This integration ensures that Freshservice tickets and Jira issues stay updated in real-time, improving communication, reducing manual work, and accelerating issue resolution across teams.

Frequently asked questions

What are the key benefits of integrating Freshservice with Jira?

Integrating Freshservice with Jira allows IT and development teams to collaborate efficiently by syncing tickets and issues automatically, reducing duplicate data entry, improving visibility across platforms, and speeding up incident resolution.

How does the synchronization between Freshservice and Jira work?

When a ticket is created or updated in Freshservice, the integration automatically creates or updates the corresponding issue in Jira, and vice versa. This two-way sync keeps both systems aligned with the latest status, comments, and attachments.

Can I customize which fields are synced between Freshservice and Jira?

Yes, the integration allows you to configure field mappings to ensure that only relevant information is shared between Freshservice and Jira, tailoring the sync to your team's specific workflows.

Is the Freshservice-Jira integration secure?

Absolutely. The integration uses secure API connections with authentication protocols to ensure that your data is transmitted safely and access is controlled according to your organization's security policies.

How do I set up the Freshservice and Jira integration?

You can set up the integration directly from the Freshservice marketplace by installing the Jira app, then following the guided configuration steps to connect your Jira instance and customize synchronization settings.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Jira?

Frequently asked questions

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