Freshservice
Jira
Freshservice and Jira Integration
Seamlessly connect Freshservice and Jira to streamline your IT service management and development workflows.
Seamlessly connect Freshservice and Jira to streamline your IT service management and development workflows.
The Freshservice-Jira integration bridges the gap between your IT support and development teams by enabling automatic synchronization of tickets and issues. This integration ensures that Freshservice tickets and Jira issues stay updated in real-time, improving communication, reducing manual work, and accelerating issue resolution across teams.
Integrating Freshservice with Jira allows IT and development teams to collaborate efficiently by syncing tickets and issues automatically, reducing duplicate data entry, improving visibility across platforms, and speeding up incident resolution.
When a ticket is created or updated in Freshservice, the integration automatically creates or updates the corresponding issue in Jira, and vice versa. This two-way sync keeps both systems aligned with the latest status, comments, and attachments.
Yes, the integration allows you to configure field mappings to ensure that only relevant information is shared between Freshservice and Jira, tailoring the sync to your team's specific workflows.
Absolutely. The integration uses secure API connections with authentication protocols to ensure that your data is transmitted safely and access is controlled according to your organization's security policies.
You can set up the integration directly from the Freshservice marketplace by installing the Jira app, then following the guided configuration steps to connect your Jira instance and customize synchronization settings.
