Freshservice

Freshservice and Linkedin Integration

Seamlessly connect Freshservice with LinkedIn to enhance your IT service management with enriched professional insights and streamlined communication.

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Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Delete Post

Removes a post from user's wall.

Get Member Profile

Gets another member's profile, given its person id.

Get Multiple Member Profiles

Gets multiple member profiles at once.

Get Member's Organization Access Control Information

Gets the organization access control information of the current authenticated member.

Gets Organization Access Control

Gets a selected organization's access control information.

Get Organization Administrators

Gets the administrator members of a selected organization.

Get Profile Picture Fields

Gets the authenticated user's profile picture data including display image and metadata.

Retrieves Comments on Comments

Retrieves comments on comments, given the parent comment urn.

Retrieve Comments On Shares

Retrieve comments on shares given the share urn.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Linkedin?

The Freshservice and LinkedIn integration empowers your IT support teams by bringing LinkedIn’s vast professional network data directly into your Freshservice platform. Instantly access detailed profiles, verify credentials, and engage with stakeholders without leaving your service desk. This integration streamlines user verification, accelerates issue resolution, and improves collaboration by linking service tickets with relevant LinkedIn contacts, ensuring your team has the context they need to deliver exceptional service.

Frequently asked questions

What benefits does the Freshservice and LinkedIn integration provide?

This integration enriches your service management by providing instant access to LinkedIn profiles, enabling faster user verification, improved communication, and better context for resolving IT issues.

How do I connect LinkedIn with Freshservice?

You can connect LinkedIn to Freshservice through the integration settings in your Freshservice admin panel by authenticating your LinkedIn account and granting necessary permissions.

Can I view LinkedIn profiles directly within Freshservice tickets?

Yes, once integrated, LinkedIn profile information will be accessible directly within Freshservice tickets, allowing your team to view relevant professional details without switching platforms.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure OAuth authentication and adheres to data privacy regulations, ensuring that all data exchanges between Freshservice and LinkedIn are encrypted and compliant.

Does this integration support automated workflows?

Yes, you can configure automated workflows in Freshservice that leverage LinkedIn data, such as auto-populating user details or triggering notifications based on LinkedIn profile updates.

Freshservice and Linkedin Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Linkedin?

Frequently asked questions

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