Freshservice
Microsoft Outlook
Freshservice and Microsoft Outlook Integration
Seamlessly connect Freshservice with Microsoft Outlook to streamline your IT service management directly from your inbox.
Seamlessly connect Freshservice with Microsoft Outlook to streamline your IT service management directly from your inbox.
The Freshservice and Microsoft Outlook integration empowers your IT team to manage tickets, track requests, and collaborate without switching apps. Convert emails into tickets, update existing requests, and stay organized—all within Outlook. This integration enhances productivity by bringing Freshservice’s powerful ITSM capabilities to the familiar Outlook environment, ensuring faster response times and improved service delivery.
With the integration enabled, you can convert any email in Outlook into a Freshservice ticket by clicking the Freshservice add-in button. This action automatically creates a ticket with the email content, attachments, and sender details.
Yes, the integration allows you to search for existing tickets and add notes or update ticket status directly from Outlook, keeping your workflow smooth and centralized.
The Freshservice integration supports both Microsoft Outlook desktop (Windows and Mac) and Outlook on the web, ensuring flexibility across platforms.
While the integration facilitates manual ticket creation from emails, you can also configure Freshservice’s email channel to automatically convert incoming emails into tickets for streamlined ITSM operations.
You will need appropriate admin permissions in both Freshservice and Microsoft Outlook to install and configure the integration, including access to add-ins and API permissions.
