Freshservice and monday.com Integration | Streamline ITSM & Project Workflows

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Item

Creates an item.

Create Subitem

Creates a subitem.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Column Values

Update multiple column values of an item.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Monday?

The Freshservice and monday.com integration empowers teams to automate ticket tracking, synchronize tasks, and enhance collaboration between IT service management and project execution. By bridging Freshservice’s powerful ITSM capabilities with monday.com’s flexible work OS, organizations can ensure faster issue resolution, improved visibility, and more efficient resource allocation across departments.

Frequently asked questions

What benefits does the Freshservice and monday.com integration offer?

This integration enables real-time synchronization of tickets and tasks, automates workflow updates, and enhances communication between IT and project teams, resulting in faster issue resolution and improved operational efficiency.

How do I set up the Freshservice and monday.com integration?

You can set up the integration by connecting your Freshservice and monday.com accounts through the integration marketplace or using API keys. Detailed setup guides are available within both platforms to assist you step-by-step.

Can I customize which data syncs between Freshservice and monday.com?

Yes, the integration allows you to configure which ticket fields, statuses, and task details sync between platforms, ensuring you only share relevant information tailored to your team’s workflow.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration follows industry-standard security protocols, including encrypted data transfer and compliance with GDPR and other relevant data privacy regulations to keep your information safe.

Does the integration support automation between Freshservice tickets and monday.com workflows?

Yes, you can automate actions such as creating monday.com tasks from Freshservice tickets, updating statuses, and triggering notifications to keep your teams aligned without manual intervention.

Freshservice and Monday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Monday?

Frequently asked questions

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