Freshservice
Odoo

Freshservice and Odoo Integration

Seamlessly connect Freshservice with Odoo to streamline your IT service management and business operations in one unified platform.

Explore Triggers and Actions

New Solution Article
Trigger new event for each created solution article.
New Ticket
Trigger new event for each created ticket.
Ticket Updated
Trigger new event for each updated ticket.
Solution Article Updated
Trigger new event for each updated solution article.
Create Record
Create a new record in Odoo.
Search and Read Records
Search and read records from Odoo.
Update Record
Update an existing record in Odoo.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Freshservice and Odoo?

The Freshservice and Odoo integration empowers your organization to synchronize IT service workflows with your ERP and CRM processes. Automate ticket creation from Odoo sales and support modules, sync customer data in real-time, and enhance collaboration between your IT and business teams. This integration ensures that service requests, asset management, and customer information flow effortlessly across both platforms, boosting efficiency and improving service delivery.

Connect
Freshservice
and
Odoo
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What are the key benefits of integrating Freshservice with Odoo?

Integrating Freshservice with Odoo enables automated ticket creation from Odoo modules, real-time synchronization of customer and asset data, improved collaboration between IT and business teams, and streamlined workflows that reduce manual data entry and errors.

How does the integration handle customer data synchronization?

Customer data is synchronized in real-time between Freshservice and Odoo, ensuring that any updates in one system are automatically reflected in the other. This keeps customer profiles consistent and up-to-date across both platforms.

Can I automate ticket creation in Freshservice based on Odoo activities?

Yes, the integration allows you to automatically create Freshservice tickets triggered by specific activities in Odoo, such as sales orders, support requests, or inventory issues, enabling faster issue resolution and better tracking.

Is the integration customizable to fit specific business workflows?

Absolutely. The Freshservice and Odoo integration supports customization to align with your unique business processes, allowing you to configure triggers, data mappings, and workflows that best suit your operational needs.

What support options are available for setting up the integration?

We offer comprehensive documentation, step-by-step setup guides, and dedicated support teams to assist you throughout the integration process, ensuring a smooth and successful connection between Freshservice and Odoo.

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