Freshservice and RingCentral Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Ringcentral?

The Freshservice and RingCentral integration empowers your IT team to streamline support workflows by combining Freshservice’s robust ticketing system with RingCentral’s unified communication platform. Instantly make and receive calls, log call details, and collaborate efficiently without leaving your Freshservice dashboard. This integration boosts agent productivity, accelerates issue resolution, and improves customer satisfaction by bringing communication and service management into one cohesive experience.

Frequently asked questions

What are the key benefits of integrating Freshservice with RingCentral?

The integration enables seamless call management within Freshservice, automatic logging of call details into tickets, improved agent collaboration through RingCentral’s messaging and video features, and faster resolution times by unifying communication and IT service workflows.

How do I set up the Freshservice and RingCentral integration?

To set up the integration, install the RingCentral app from the Freshservice marketplace, authenticate your RingCentral account, and configure call logging and notification preferences. Detailed setup instructions are available in the integration guide within Freshservice.

Can I make and receive RingCentral calls directly from Freshservice?

Yes, the integration allows agents to make and receive RingCentral calls directly within the Freshservice interface, enabling quick communication without switching between platforms.

Does the integration support automatic call logging in Freshservice tickets?

Absolutely. Incoming and outgoing calls made via RingCentral are automatically logged in the relevant Freshservice tickets, including call duration, time stamps, and call recordings if enabled.

Is this integration suitable for teams of all sizes?

Yes, the Freshservice and RingCentral integration is designed to scale with your organization, whether you’re a small IT team or a large enterprise, helping improve communication and service efficiency at any scale.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Ringcentral?

Frequently asked questions

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