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Freshservice
Shopify Partner

Freshservice and Shopify Partner Integration

Seamlessly connect Freshservice with Shopify to streamline your e-commerce support and IT service management.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Solution Article
Trigger new event for each created solution article.
New Ticket
Trigger new event for each created ticket.
Ticket Updated
Trigger new event for each updated ticket.
Solution Article Updated
Trigger new event for each updated solution article.
Verify Webhook
Verify an incoming webhook from Shopify. Exits the workflow if the signature is not valid, otherwise returns `true`

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Freshservice and Shopify Partner?

The Freshservice-Shopify integration empowers your support and operations teams by syncing customer data, orders, and tickets between Shopify and Freshservice. Automate workflows, resolve issues faster, and deliver exceptional customer experiences by bridging your e-commerce platform with your IT service desk.

Connect
Freshservice
and
Shopify Partner
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What benefits does the Freshservice-Shopify integration offer?

This integration centralizes customer and order information, enabling your support team to access Shopify data directly within Freshservice. It accelerates issue resolution, automates ticket creation from Shopify events, and improves overall service efficiency.

How do I set up the Freshservice-Shopify integration?

Setup is simple: connect your Shopify store to Freshservice via the integration settings, authenticate your accounts, and configure the workflows and data sync preferences to match your business needs.

Can I automate ticket creation from Shopify orders or customer inquiries?

Yes, the integration allows you to automatically generate Freshservice tickets based on specific Shopify triggers such as new orders, refund requests, or customer messages, ensuring timely support responses.

Is customer data synced in real-time between Shopify and Freshservice?

The integration supports near real-time synchronization of customer profiles, order statuses, and related information, keeping your support agents informed with the latest data.

Does this integration support multiple Shopify stores?

Yes, you can connect multiple Shopify stores to a single Freshservice account, allowing centralized management of all your e-commerce support activities.

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