Freshservice and Workday Integration

Explore Triggers and Actions

New Solution Article

Trigger new event for each created solution article.

New Ticket

Trigger new event for each created ticket.

Ticket Updated

Trigger new event for each updated ticket.

Solution Article Updated

Trigger new event for each updated solution article.

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Freshservice and Workday?

The Freshservice and Workday integration empowers organizations to synchronize employee data, automate onboarding and offboarding processes, and streamline service management. By bridging HR and IT systems, this integration reduces manual data entry, minimizes errors, and accelerates service delivery, enabling teams to focus on strategic initiatives.

Frequently asked questions

What key benefits does the Freshservice and Workday integration offer?

This integration automates employee lifecycle events, ensures real-time synchronization of user data, reduces manual workload, and improves collaboration between HR and IT teams for faster service fulfillment.

How does the integration handle employee onboarding and offboarding?

When a new employee is added or removed in Workday, the integration automatically creates or deactivates corresponding user accounts and service requests in Freshservice, ensuring timely access provisioning or revocation.

Is data synchronization between Freshservice and Workday real-time?

Yes, the integration supports near real-time data synchronization, ensuring that any updates in Workday employee records are promptly reflected in Freshservice to maintain accurate and up-to-date information.

Do I need technical expertise to set up the integration?

The integration offers a user-friendly setup process with guided configuration steps. However, some familiarity with both Freshservice and Workday platforms is beneficial for optimal configuration.

Can the integration be customized to fit specific organizational workflows?

Absolutely. The integration supports customizable workflows and mapping rules, allowing organizations to tailor data synchronization and automation according to their unique HR and IT processes.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Freshservice and Workday?

Frequently asked questions

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