Gmail and Intercom Integration

Explore Triggers and Actions

New Sent Email

Emit new event for each new email sent

New Labeled Email

Emit new event when a new email is labeled

New Email Received

Emit new event when a new email is received

New Attachment Received

Emit new event for each attachment in a message received

New Email Matching Search

Emit new event when an email matching the search criteria is received

Send Incoming Message

Send a message from a user into your Intercom app. here.

Send Message To Contact

Send a message to a contact in Intercom.

Upsert Contact

Create a new contact. If there is already a contact with the email provided, the existing contact will be updated.

Reply To Conversation

Add a reply or a note to an existing conversation thread.

Create Note

Creates a note for a specific user.

Add Tag To Contact

Adds a specific tag to a contact in Intercom.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Gmail and Intercom?

Our Gmail and Intercom integration allows you to manage all your customer conversations in one place. Automatically sync emails from Gmail into Intercom, track interactions, and respond faster without switching apps. Enhance your support workflow with real-time updates, contact syncing, and unified messaging to deliver exceptional customer experiences.

Frequently asked questions

How does the Gmail and Intercom integration work?

The integration syncs your Gmail emails directly into Intercom, allowing you to view, respond, and manage customer conversations from within Intercom’s platform without toggling between apps.

Can I track email conversations in Intercom after integration?

Yes, all synced Gmail emails appear in Intercom’s conversation timeline, enabling you to track the full history of customer interactions seamlessly.

Is my email data secure when using this integration?

Absolutely. The integration uses secure OAuth authentication and adheres to strict data privacy standards to ensure your email data remains protected at all times.

Do I need technical skills to set up the Gmail and Intercom integration?

No technical skills are required. The setup process is simple and guided, allowing you to connect your Gmail account to Intercom in just a few clicks.

Can I customize which Gmail emails sync to Intercom?

Yes, you can configure filters and rules to control which emails are synced, ensuring only relevant customer communications appear in Intercom.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Gmail and Intercom?

Frequently asked questions

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