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Google Analytics
Freshdesk

Google Analytics and Freshdesk Integration

Seamlessly connect Google Analytics with Freshdesk to gain deeper insights into your customer support performance and optimize your service strategy.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Page Opened
Trigger new event when a page is viewed
Create Company
Create a new company in Freshdesk
Close Ticket
Set a Freshdesk ticket's status to 'Closed'

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Google Analytics and Freshdesk?

Our Google Analytics and Freshdesk integration empowers your support team by combining powerful analytics with your helpdesk data. Track user behavior, monitor ticket trends, and measure the impact of your customer support efforts all in one place. Unlock actionable insights to enhance customer satisfaction and drive smarter business decisions.

Connect
Google Analytics
and
Freshdesk
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

What benefits does the Google Analytics and Freshdesk integration provide?

This integration allows you to analyze customer interactions and support tickets alongside website traffic data, helping you identify patterns, improve response times, and optimize your support workflows for better customer experiences.

How do I set up the integration between Google Analytics and Freshdesk?

Simply connect your Google Analytics account within the Freshdesk admin panel by authorizing access. Once linked, you can start viewing analytics data related to your support tickets and customer interactions directly in Freshdesk.

Can I track the performance of specific support campaigns using this integration?

Yes, by linking campaign parameters in Google Analytics with Freshdesk tickets, you can monitor how different support campaigns impact customer engagement and ticket volume.

Is my customer data secure when using this integration?

Absolutely. The integration follows strict data privacy and security protocols to ensure that your customer information remains protected at all times.

Do I need technical expertise to use the Google Analytics and Freshdesk integration?

No technical expertise is required. The integration is designed to be user-friendly with step-by-step setup guides and intuitive dashboards to help you get started quickly.

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