Google Analytics and RingCentral Integration

Explore Triggers and Actions

New Page Opened

Trigger new event when a page is viewed

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Google Analytics and Ringcentral?

Our Google Analytics and RingCentral integration empowers businesses to track, analyze, and optimize their communication channels alongside website performance. By combining RingCentral’s robust telephony and messaging data with Google Analytics’ comprehensive user behavior insights, you gain a holistic view of customer journeys and campaign effectiveness. This integration enables real-time call tracking, detailed reporting, and enhanced attribution models, helping you make data-driven decisions to improve engagement and ROI.

Frequently asked questions

What benefits does integrating Google Analytics with RingCentral provide?

Integrating Google Analytics with RingCentral allows you to track call and messaging interactions as part of your overall customer journey. This helps in understanding how communication channels impact conversions, optimizing marketing campaigns, and improving customer support effectiveness.

How do I set up the integration between Google Analytics and RingCentral?

To set up the integration, connect your RingCentral account with Google Analytics through our platform by following the step-by-step setup wizard. This involves authenticating both accounts, configuring event tracking for calls and messages, and mapping data to your Google Analytics reports.

Can I track inbound and outbound calls in Google Analytics using this integration?

Yes, the integration supports tracking both inbound and outbound calls, allowing you to monitor call volume, duration, and outcomes directly within your Google Analytics dashboards.

Is the integration compatible with Google Analytics 4 (GA4)?

Absolutely. Our integration is fully compatible with Google Analytics 4, enabling you to leverage the latest analytics features and event tracking capabilities alongside your RingCentral data.

Does this integration support real-time analytics?

Yes, you can access real-time data on calls and messages within Google Analytics, helping you respond quickly to customer interactions and optimize campaigns on the fly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Google Analytics and Ringcentral?

Frequently asked questions

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