Google Analytics
Zendesk

Google Analytics and Zendesk Integration

Seamlessly connect Google Analytics with Zendesk to unlock powerful insights into your customer support performance and user behavior.

Explore Triggers and Actions

New Page Opened
Trigger new event when a page is viewed
Update Ticket
Updates a ticket.
Search Tickets
Searches for tickets using Zendesk's search API.
Get Ticket Info
Retrieves information about a specific ticket.
List Tickets
Retrieves a list of tickets.
Delete Ticket
Deletes a ticket.
Create Ticket
Creates a ticket.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Google Analytics and Zendesk?

Our Google Analytics and Zendesk integration empowers your support team by combining Zendesk’s ticketing data with Google Analytics’ robust tracking capabilities. Gain a comprehensive view of how users interact with your support channels, identify trends, and optimize your customer experience with data-driven decisions—all from a unified dashboard.

Connect
Google Analytics
and
Zendesk
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating Google Analytics with Zendesk provide?

Integrating Google Analytics with Zendesk allows you to track user interactions with your support content, measure ticket volumes alongside website traffic, and analyze customer behavior to improve support efficiency and satisfaction.

How do I set up the Google Analytics and Zendesk integration?

To set up the integration, connect your Zendesk account with your Google Analytics property via the integration settings. Follow the step-by-step guide to authenticate both platforms and configure tracking parameters for seamless data synchronization.

Can I track support ticket conversions from my website using this integration?

Yes, by linking Zendesk ticket data with Google Analytics, you can track how website visitors convert into support tickets, enabling you to measure the effectiveness of your support channels and optimize user journeys.

Is my customer data secure when using this integration?

Absolutely. Our integration adheres to strict data privacy and security standards, ensuring that all customer information is encrypted and handled in compliance with GDPR and other relevant regulations.

Does this integration support real-time analytics?

While Google Analytics provides near real-time data, Zendesk ticket updates may have slight delays. Together, they offer timely insights to help you monitor and improve your support operations effectively.

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