Google Sheets & Jira Service Desk Integration | Streamline IT Service Management

Explore Triggers and Actions

New Comment (Instant)

Trigger new event each time a comment is added to a spreadsheet.

New Row Added

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Row Added (Instant)

Trigger new event each time a row or rows are added to the bottom of a spreadsheet.

New Updates (Instant)

Trigger new event each time a row or cell is updated in a spreadsheet.

New Worksheet (Instant)

Trigger new event each time a new worksheet is created in a spreadsheet.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Google Sheets and Jira Service Desk?

Our integration between Google Sheets and Jira Service Desk empowers teams to effortlessly sync data, automate ticket tracking, and generate real-time reports. By bridging these two powerful platforms, you can manage service requests, monitor SLAs, and analyze performance metrics directly within Google Sheets, enhancing collaboration and decision-making without switching apps.

Frequently asked questions

How does the Google Sheets and Jira Service Desk integration work?

The integration allows you to import Jira Service Desk tickets into Google Sheets and keep them updated in real-time. You can create, update, and track service requests from within your spreadsheet, enabling easier data manipulation and reporting.

Can I automate ticket updates between Google Sheets and Jira Service Desk?

Yes, the integration supports automated syncing, so any changes made in Google Sheets can be reflected in Jira Service Desk and vice versa, reducing manual data entry and ensuring consistency.

Is it possible to customize which Jira Service Desk data appears in Google Sheets?

Absolutely. You can tailor the data fields and filters to display only the tickets and information relevant to your team’s needs, making your spreadsheets clean and focused.

Do I need technical skills to set up this integration?

No technical expertise is required. Our user-friendly setup guides and intuitive interface make it easy for anyone to connect Google Sheets with Jira Service Desk quickly.

Will this integration help improve reporting and analytics?

Yes, by bringing Jira Service Desk data into Google Sheets, you can leverage powerful spreadsheet functions and charts to create customized reports and gain deeper insights into your service desk performance.

Google Sheets and Jira Service Desk Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Google Sheets and Jira Service Desk?

Frequently asked questions

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