HubSpot and Twilio Integration

Explore Triggers and Actions

New Ticket Property Change

New event when a specified property is provided or updated on a ticket.

New Task Created

New event for each new task created.

New Ticket

New event for each new ticket created.

New Social Media Message

New event when a message is posted from HubSpot to the specified social media channel.

New or Updated Product

New event for each new or updated product in Hubspot.

New or Updated Line Item

New event for each new line item added or updated in Hubspot.

New or Updated Deal

New event for each new or updated deal in Hubspot.

New or Updated CRM Object

New event each time a CRM Object of the specified object type is updated.

New or Updated Custom Object

New event each time a Custom Object of the specified schema is updated.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

Form Submission SMS Alerts

SMS alerts for form submissions

Deal Stage SMS Updates

SMS updates for deal progressions

CRM Contact SMS Automation

SMS automation for CRM contacts

Task SMS Reminders

SMS reminders for new tasks

What can Ayudo do with Hubspot and Twilio?

Our HubSpot and Twilio integration empowers your sales and marketing teams to send SMS, voice calls, and notifications directly from HubSpot. Automate follow-ups, reminders, and alerts with ease, ensuring timely and personalized communication that drives conversions and enhances customer experience.

Frequently asked questions

What features are available with the HubSpot and Twilio integration?

You can send SMS messages, make automated voice calls, trigger notifications, and log all communication activities within HubSpot to keep your CRM data up to date.

How do I set up the integration between HubSpot and Twilio?

Simply connect your Twilio account within HubSpot’s integration settings, authenticate your credentials, and configure your messaging workflows to start sending communications immediately.

Can I personalize messages sent through this integration?

Yes, you can use HubSpot’s contact properties to personalize SMS and voice messages, ensuring your communications are relevant and engaging for each recipient.

Is the integration compliant with data privacy regulations?

Absolutely. Both HubSpot and Twilio adhere to strict data privacy standards, including GDPR and CCPA, ensuring your customer data is handled securely and responsibly.

Are there any additional costs for using the integration?

While the integration itself is free, standard Twilio usage fees for SMS and voice calls apply based on your Twilio plan and usage.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Hubspot and Twilio?

Frequently asked questions

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