Intercom
Asana

Intercom and Asana Integration

Seamlessly connect Intercom and Asana to streamline your customer support and project management workflows.

Explore Triggers and Actions

Tag Added To User
New event each time a new tag is added to a user.
Tag Added To Lead
New event each time a new tag is added to a lead.
Tag Added To Conversation
New event each time a new tag is added to a conversation.
New Topic (Instant)
New event for each new topic that you subscribed in your webhook. See more here.
New Tickets
New event when a new ticket is created in Intercom.
New Leads
New event each time a new lead is added.
New Event
New event for each new Intercom event for a user.
Lead Added Email
New event each time a lead adds their email address.
New Conversation Rating Added
New event each time a new rating is added to a conversation.
Search Projects
Finds an existing project.
Search Sections
Searches for a section by name within a particular project.
Search Tasks
Searches for a Task by name within a Project.
Get list of user projects
Return list of projects given the user and workspace gid.
Update Task
Updates a specific and existing task.
List Task Stories
List stories (including comments) for a task.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Intercom and Asana?

Our Intercom-Asana integration empowers your team to effortlessly turn customer conversations into actionable tasks. Automatically create Asana tasks from Intercom messages, assign them to the right team members, and track progress without leaving your inbox. Enhance collaboration, reduce response times, and ensure no customer request falls through the cracks.

Connect
Intercom
and
Asana
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Intercom and Asana integration work?

The integration allows you to convert Intercom conversations into Asana tasks directly. You can create, assign, and track tasks within Asana based on customer interactions in Intercom, ensuring seamless workflow between support and project teams.

Can I customize which Intercom messages become Asana tasks?

Yes, you can set rules and filters to specify which conversations or messages trigger task creation in Asana, allowing you to focus on high-priority issues and automate your workflow effectively.

Is task status updated automatically between Asana and Intercom?

While tasks created from Intercom are managed in Asana, updates such as task completion can be reflected back in Intercom to keep your support team informed of progress, enhancing transparency.

Do I need technical skills to set up the integration?

No technical expertise is required. Our integration offers a user-friendly setup process with step-by-step guidance to connect your Intercom and Asana accounts quickly.

Is the integration secure and compliant with data privacy standards?

Absolutely. We prioritize your data security and comply with industry standards to ensure that all information shared between Intercom and Asana is encrypted and handled responsibly.

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