Intercom and Discord Integration

Explore Triggers and Actions

New Users

New event each time a new user is added.

New Closed Conversation

New event each time a conversation is closed.

New Unsubscriptions

New event each time a user unsubscribes from receiving emails.

New Reply From User

New event each time a user replies to a conversation.

New Reply From Admin

New event each time an admin replies to a conversation.

New Companies

New event each time a new company is added.

New Conversations

New event each time a new conversation is added.

Send Message (Advanced)

Send a simple or structured message (using embeds) to a Discord channel

Send Message

Send a simple message to a Discord channel

Send Message With File

Post a message with an attached file

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Discord?

Our Intercom and Discord integration bridges your customer support and community platforms, enabling instant message syncing, automated notifications, and unified conversation management. Keep your support team and community members aligned by effortlessly sharing Intercom conversations within Discord channels, responding to queries faster, and fostering stronger customer relationships.

Frequently asked questions

How does the Intercom and Discord integration work?

The integration syncs messages and notifications between Intercom and Discord, allowing your support team to receive and respond to Intercom conversations directly within designated Discord channels. It automates alerts for new tickets, updates, and customer replies to keep your community and support aligned.

Can I customize which Intercom conversations appear in Discord?

Yes, you can configure filters and rules to determine which Intercom conversations or events trigger notifications in Discord. This ensures your team only receives relevant updates and maintains a focused workflow.

Is it possible to reply to Intercom messages from Discord?

Absolutely. The integration allows your support agents to respond to Intercom conversations directly from Discord, with replies syncing back to Intercom in real time, streamlining your communication process.

What are the benefits of integrating Intercom with Discord?

Integrating Intercom with Discord centralizes customer support and community engagement, reduces response times, improves team collaboration, and enhances customer satisfaction by providing faster, more transparent communication.

How do I set up the Intercom and Discord integration?

Setup is simple: connect your Intercom and Discord accounts through our integration dashboard, configure your notification preferences and channel mappings, and start syncing conversations instantly. Detailed setup guides and support are available to assist you.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Discord?

Frequently asked questions

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