Intercom + Etsy Integration | Streamline Customer Support & Sales

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Draft Listing Product

Creates a physical draft listing product in a shop on the Etsy channel.

Get Listing Inventory

Retrieves the inventory record for a listing by listing ID.

Delete Listing

Open API V3 endpoint to delete a ShopListing. A ShopListing can be deleted only if the state is one of the following: `SOLD_OUT`, `DRAFT`, `EXPIRED`, `INACTIVE`, `ACTIVE` and `is_available` or `ACTIVE` and has seller flags: `SUPRESSED` (frozen), `VACATION`, `CUSTOM_SHOPS` (pattern), `SELL_ON_FACEBOOK`.

Update Listing Property

Updates or populates the properties list defining product offerings for a listing. Each offering requires both a `value` and a `value_id` that are valid for a `scale_id` assigned to the listing or that you assign to the listing with this request.

Get Listing

Retrieves a listing record by listing ID.

Update Listing Inventory

Updates the inventory for a listing identified by a listing ID.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Intercom and Etsy?

Our Intercom and Etsy integration empowers your business by syncing customer conversations and order details in real-time. Easily manage Etsy buyer inquiries directly within Intercom, automate personalized messaging based on purchase history, and streamline your support workflow. This integration helps you deliver exceptional customer experiences, reduce response times, and increase customer satisfaction on your Etsy shop.

Frequently asked questions

What benefits does the Intercom and Etsy integration offer?

The integration centralizes customer communication by bringing Etsy buyer messages into Intercom, allowing you to respond faster and with more context. It also enables automated messaging based on order status and customer behavior to improve engagement and sales.

How do I connect my Etsy store to Intercom?

Simply authenticate your Etsy account within the Intercom platform through our integration setup wizard. Once connected, your Etsy conversations and order data will sync automatically.

Can I automate responses to common Etsy customer questions using this integration?

Yes, you can create custom bots and automated workflows in Intercom that trigger based on Etsy order events or frequently asked questions to provide instant support.

Is customer order information from Etsy visible in Intercom?

Absolutely. Order details such as purchase history, shipping status, and product information are accessible within Intercom conversations, giving your support team full context.

Does this integration support multiple Etsy stores?

Yes, you can connect multiple Etsy shops to a single Intercom workspace and manage all customer interactions in one place.

Intercom and Etsy Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Etsy?

Frequently asked questions

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