Intercom and Freshservice Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Freshservice?

The Intercom and Freshservice integration empowers your support and IT teams to collaborate effortlessly. Sync customer conversations from Intercom directly into Freshservice tickets, enabling faster issue resolution and a unified view of customer interactions. Automate ticket creation, updates, and status tracking to enhance efficiency and deliver exceptional service experiences.

Frequently asked questions

What benefits does the Intercom and Freshservice integration provide?

This integration centralizes customer communication and IT service management by syncing Intercom conversations with Freshservice tickets, enabling faster response times, improved collaboration, and streamlined workflows.

How do I set up the integration between Intercom and Freshservice?

You can set up the integration by connecting your Intercom and Freshservice accounts through the integration settings. Follow the guided steps to authorize access and configure syncing preferences for tickets and conversations.

Can I automate ticket creation from Intercom messages?

Yes, the integration allows automatic creation of Freshservice tickets from Intercom conversations based on customizable triggers, ensuring no customer query goes unanswered.

Will updates in Freshservice reflect back in Intercom?

Absolutely. Ticket status updates and resolutions in Freshservice can be synchronized back to Intercom, keeping your customer-facing team informed and maintaining consistent communication.

Is my data secure when using this integration?

Yes, the integration follows industry-standard security protocols to protect your data during synchronization between Intercom and Freshservice, ensuring confidentiality and compliance.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Freshservice?

Frequently asked questions

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