Intercom
Google Docs

Intercom and Google Docs Integration

Seamlessly connect Intercom with Google Docs to streamline your customer support and documentation workflow.

Explore Triggers and Actions

New Users
New event each time a new user is added.
New Closed Conversation
New event each time a conversation is closed.
New Unsubscriptions
New event each time a user unsubscribes from receiving emails.
New Reply From User
New event each time a user replies to a conversation.
New Reply From Admin
New event each time an admin replies to a conversation.
New Companies
New event each time a new company is added.
New Conversations
New event each time a new conversation is added.
Append Image to Document
Appends an image to the end of a document.
Append Text
Append text to an existing document.
Create New Document From Template
Create a new Google Docs file from a template. Optionally include placeholders in the template document that will get replaced from this action.
Create a New Document
Create a new document.
Find Document
Search for a specific file by name.
Replace Image
Replace image in a existing document.
Replace Text
Replace all instances of matched text in an existing document.
Get Document
Get the contents of the latest version of a document.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Intercom and Google Docs?

Our Intercom and Google Docs integration empowers your team to effortlessly convert customer conversations into detailed, shareable documents. Capture insights, create knowledge base articles, and collaborate in real-time without leaving your support platform. Enhance productivity by automating the transfer of chat transcripts directly into Google Docs, ensuring your support content is always up-to-date and accessible.

Connect
Intercom
and
Google Docs
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

How does the Intercom and Google Docs integration work?

The integration allows you to automatically export Intercom chat transcripts and customer interactions into Google Docs. This helps you create, edit, and share support documents directly from your conversations without manual copy-pasting.

Can I customize which conversations are sent to Google Docs?

Yes, you can set filters and rules within the integration to specify which Intercom conversations or tags trigger the export to Google Docs, ensuring only relevant content is transferred.

Is the integration secure and compliant with data privacy standards?

Absolutely. All data transferred between Intercom and Google Docs is encrypted, and the integration complies with major data privacy regulations to keep your customer information safe.

Do I need technical skills to set up the integration?

No technical expertise is required. The integration features an intuitive setup wizard that guides you through connecting your Intercom account with Google Docs in just a few clicks.

Can multiple team members collaborate on documents created from Intercom chats?

Yes, once the chat transcripts are exported to Google Docs, your team can collaborate in real-time, add comments, and update documentation seamlessly.

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