Intercom and Jira Service Desk Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Comment on Request

Create a comment on a customer request.

Create Request

Creates a new customer request.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Jira Service Desk?

The Intercom and Jira Service Desk integration empowers your support and development teams to collaborate effortlessly. Automatically convert Intercom conversations into Jira Service Desk tickets, track issue progress in real-time, and keep customers informed without switching platforms. This integration reduces response times, improves communication, and ensures no customer query falls through the cracks.

Frequently asked questions

How does the Intercom and Jira Service Desk integration work?

The integration allows you to create Jira Service Desk tickets directly from Intercom conversations. Updates made in Jira are synced back to Intercom, keeping your support team and customers informed throughout the issue resolution process.

Can I customize which Intercom conversations become Jira tickets?

Yes, you can set rules and filters to determine which Intercom conversations should be converted into Jira Service Desk tickets, ensuring only relevant issues are escalated to your development team.

Does the integration support real-time updates?

Absolutely. Any changes or comments added to Jira Service Desk tickets are reflected in Intercom in real-time, enabling seamless communication between support and development teams.

Is technical expertise required to set up the integration?

No technical expertise is needed. The integration can be set up quickly through a user-friendly interface with step-by-step instructions, making it accessible for teams of all sizes.

Will this integration improve customer satisfaction?

Yes, by streamlining issue tracking and communication, the integration helps resolve customer issues faster and keeps customers updated, leading to higher satisfaction and loyalty.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Jira Service Desk?

Frequently asked questions

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