Intercom and Jira Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Jira?

The Intercom-Jira integration bridges your customer communication and issue tracking systems, enabling your support and engineering teams to collaborate effortlessly. Automatically convert Intercom conversations into Jira issues, track progress in real-time, and keep customers informed without switching platforms. This integration enhances transparency, accelerates issue resolution, and improves overall customer satisfaction.

Frequently asked questions

How does the Intercom-Jira integration work?

The integration allows you to create Jira issues directly from Intercom conversations. Support agents can link customer messages to Jira tickets, add relevant details, and track issue status without leaving Intercom.

Can I sync updates between Jira and Intercom?

Yes, status updates and comments on Jira issues can be automatically reflected in Intercom conversations, keeping your support team and customers informed in real-time.

Is it possible to customize which Intercom conversations create Jira tickets?

Absolutely. You can set rules and filters to determine when and how Intercom conversations are converted into Jira issues, ensuring only relevant tickets are created.

Which Jira versions are supported with this integration?

The integration supports Jira Cloud and Jira Server/Data Center versions, providing flexibility depending on your setup.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration features a user-friendly setup process with step-by-step guidance to connect your Intercom and Jira accounts quickly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Jira?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams