Intercom and Jira Integration

Explore Triggers and Actions

New Users

New event each time a new user is added.

New Closed Conversation

New event each time a conversation is closed.

New Unsubscriptions

New event each time a user unsubscribes from receiving emails.

New Reply From User

New event each time a user replies to a conversation.

New Reply From Admin

New event each time an admin replies to a conversation.

New Companies

New event each time a new company is added.

New Conversations

New event each time a new conversation is added.

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Jira?

The Intercom-Jira integration bridges your customer communication and issue tracking systems, enabling your support and engineering teams to collaborate effortlessly. Automatically convert Intercom conversations into Jira issues, track progress in real-time, and keep customers informed without switching platforms. This integration enhances transparency, accelerates issue resolution, and improves overall customer satisfaction.

Frequently asked questions

How does the Intercom-Jira integration work?

The integration allows you to create Jira issues directly from Intercom conversations. Support agents can link customer messages to Jira tickets, add relevant details, and track issue status without leaving Intercom.

Can I sync updates between Jira and Intercom?

Yes, status updates and comments on Jira issues can be automatically reflected in Intercom conversations, keeping your support team and customers informed in real-time.

Is it possible to customize which Intercom conversations create Jira tickets?

Absolutely. You can set rules and filters to determine when and how Intercom conversations are converted into Jira issues, ensuring only relevant tickets are created.

Which Jira versions are supported with this integration?

The integration supports Jira Cloud and Jira Server/Data Center versions, providing flexibility depending on your setup.

Do I need technical expertise to set up the integration?

No technical expertise is required. The integration features a user-friendly setup process with step-by-step guidance to connect your Intercom and Jira accounts quickly.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Jira?

Frequently asked questions

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