Intercom + monday.com Integration | Streamline Customer Support & Project Management

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Board

Creates a new board.

Create Column

Creates a column.

Create Group

Creates a new group in a specific board.

Create Subitem

Creates a subitem.

Create Item

Creates an item.

Create an Update

Creates a new update.

Get Column Values

Return values of specific column(s) for a board item.

Get Items By Column Value

Searches a column for items matching a value.

Update Item Name

Update an item's name.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Monday?

The Intercom and monday.com integration empowers teams to synchronize customer conversations with project tasks effortlessly. Automatically convert Intercom messages into actionable monday.com items, track progress in real-time, and ensure your customer support and project teams stay aligned. This integration enhances collaboration, reduces manual data entry, and accelerates issue resolution, making your workflow smarter and more efficient.

Frequently asked questions

What does the Intercom and monday.com integration do?

It connects your Intercom customer conversations with monday.com workflows, allowing you to create, update, and manage tasks based on Intercom messages directly within monday.com.

How do I set up the integration between Intercom and monday.com?

You can set up the integration by connecting your Intercom and monday.com accounts through the integration settings, then configuring triggers and actions to automate task creation and updates based on Intercom conversations.

Can I customize which Intercom messages become monday.com tasks?

Yes, the integration allows you to define specific triggers such as message tags, conversation status, or keywords to control which Intercom messages are converted into monday.com tasks.

Will updates in monday.com reflect back in Intercom?

Depending on your configuration, status updates or comments on monday.com tasks can be synced back to Intercom conversations to keep both teams informed.

Is this integration suitable for all team sizes?

Absolutely. Whether you're a small startup or a large enterprise, this integration scales to fit your customer support and project management needs, improving collaboration and efficiency.

Intercom and Monday Integration

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Monday?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams