Intercom and Odoo Integration

Explore Triggers and Actions

Tag Added To User

New event each time a new tag is added to a user.

Tag Added To Lead

New event each time a new tag is added to a lead.

Tag Added To Conversation

New event each time a new tag is added to a conversation.

New Topic (Instant)

New event for each new topic that you subscribed in your webhook. See more here.

New Tickets

New event when a new ticket is created in Intercom.

New Leads

New event each time a new lead is added.

New Event

New event for each new Intercom event for a user.

Lead Added Email

New event each time a lead adds their email address.

New Conversation Rating Added

New event each time a new rating is added to a conversation.

Create Record

Create a new record in Odoo.

Search and Read Records

Search and read records from Odoo.

Update Record

Update an existing record in Odoo.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Intercom and Odoo?

The Intercom and Odoo integration empowers your team to deliver exceptional customer experiences by synchronizing conversations, contacts, and support tickets between both platforms. Automate workflows, access customer data in real-time, and manage your sales and support processes more efficiently with this powerful connection.

Frequently asked questions

What benefits does the Intercom and Odoo integration provide?

This integration centralizes customer communication and business management by syncing Intercom conversations and contacts with Odoo’s CRM and helpdesk modules, enabling faster response times and better customer insights.

How do I set up the Intercom and Odoo integration?

You can set up the integration by connecting your Intercom account with Odoo through the Odoo Apps store or via API credentials, following the step-by-step configuration guide provided within the Odoo platform.

Can I automate ticket creation in Odoo from Intercom messages?

Yes, incoming Intercom conversations can automatically generate support tickets in Odoo, ensuring your support team never misses a customer inquiry.

Is customer data synchronized in real-time between Intercom and Odoo?

The integration supports near real-time synchronization of customer profiles and conversation history, keeping both platforms up to date for seamless customer management.

Does the integration support multi-channel communication?

Absolutely. Intercom’s multi-channel messaging (chat, email, social) is integrated with Odoo’s CRM and helpdesk, allowing you to manage all customer interactions from a unified interface.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Intercom and Odoo?

Frequently asked questions

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