Intercom
Okta

Intercom and Okta Integration

Seamlessly connect Intercom with Okta to streamline user management and enhance security across your customer communication platform.

Explore Triggers and Actions

Tag Added To User
New event each time a new tag is added to a user.
Tag Added To Lead
New event each time a new tag is added to a lead.
Tag Added To Conversation
New event each time a new tag is added to a conversation.
New Topic (Instant)
New event for each new topic that you subscribed in your webhook. See more here.
New Tickets
New event when a new ticket is created in Intercom.
New Leads
New event each time a new lead is added.
New Event
New event for each new Intercom event for a user.
Lead Added Email
New event each time a lead adds their email address.
New Conversation Rating Added
New event each time a new rating is added to a conversation.
Create User
Creates a new user in the Okta system.
Get User
Fetches the information of a specific user from the Okta system.
Update User
Updates the profile of a specific user in the Okta system.

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Intercom and Okta?

The Intercom and Okta integration empowers your team to unify customer engagement with robust identity management. By linking Intercom’s customer messaging platform with Okta’s secure Single Sign-On (SSO) and user provisioning capabilities, you can automate user access, improve security compliance, and deliver personalized support experiences effortlessly.

Connect
Intercom
and
Okta
to streamline your company's workflows, automate tasks, and boost productivity.

Frequently asked questions

What benefits does integrating Intercom with Okta provide?

Integrating Intercom with Okta simplifies user authentication via Single Sign-On, automates user provisioning and deprovisioning, enhances security with centralized access control, and ensures your support team always has up-to-date user information for personalized customer interactions.

How does Single Sign-On (SSO) work between Intercom and Okta?

Okta acts as the identity provider, allowing users to authenticate once and gain secure access to Intercom without needing to log in separately. This reduces password fatigue, improves security, and streamlines user access management.

Can I automate user provisioning from Okta to Intercom?

Yes, the integration supports automated user provisioning and deprovisioning, ensuring that your Intercom user base stays synchronized with your Okta directory, reducing manual admin tasks and minimizing access risks.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration leverages Okta’s enterprise-grade security features, including multi-factor authentication and centralized access policies, helping your organization maintain compliance with industry standards and protect customer data.

How do I set up the Intercom and Okta integration?

Setup involves configuring Okta as your identity provider within Intercom’s admin settings and enabling user provisioning via the Okta admin console. Detailed step-by-step guides and support resources are available to assist you through the process.

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